Episode 009: 5 Tips for Better Client Communication - With Grace and Gold | Branding Design and Showit Web Design for Creative Small Business Owners and Entrepreneurs

Category Navigation:

Episode 009: 5 Tips for Better Client Communication

March 6, 2020

We are so excited to introduce Episode 009 of With Grace and Gold: The Podcast – a business education podcast for small business owners and entrepreneurs. With Grace and Gold: The Podcast features 5-minute episodes with clear, actionable steps to guide you toward successful small business ownership. Listen on Apple Podcasts, Anchor, Spotify, or elsewhere!

5 Tips for Better Client Communication

These days, having an online business can mean you’re not only serving clients within your community — but you could also be serving clients from all over the world. 

For many of us, communication is at the heart of our businesses. So, how can we ensure everything we’re communicating as professionally, and as effectively as possible — creating a personal client experience and running our businesses smoothly? Today, we’re exploring 5 tips for better client communication!

  • Tip 1: Be open and honest about what your clients can expect from you. Some business owners thrive on the phone, and some business owners thrive via e-mail. Before you begin working with a new client, be open and honest about what your communication policy and style are. Do you use a special project management system? Will you touch base daily or weekly? Share all of these details with clients right away, so they know what to expect from your process. By sharing expectations right away, you can do your best to reduce misunderstandings down the road.
  • Tip 2: Be professional from beginning to end. At With Grace and Gold, we believe one of the key ingredients to a seamless client experience is consistency. We believe in being as personable and friendly at the end of your client’s process as you were at the start. When you’re consistently professional and personable, you’ll not only feel good about the client experience you provide, but you’ll also leave a lasting impression for each client you serve.
  • Tip 3: Recap the step you’ve accomplished, the step you’re on, and the step you’re going to next. It’s easy to forget that our clients aren’t as familiar with our own processes as we are, which is why it’s important to recap frequently. Often times, our clients have much more going on than working with our business, so it’s important to review where we’ve been, where we are, and where we’re going.
  • Tip 4: Experiment with diverse communication channels. At With Grace and Gold, we use audio, visual, and written communication channels at nearly every step of our process. Doing so helps us to better establish expectations and ensure communication breakdowns are decreased. Still, we’re all human, and communication breakdowns can occur, so…
  • Tip 5: Be willing to adjust and find the appropriate channel of communication. Certain conversations, and conflicts, are better resolved via face-to-face meetings, video calls, or telephone calls. Be willing to adjust and find the best channel to resolve communication breakdowns.

Communication is constantly flowing from creative small businesses — from the messages we share on social media, to the e-mails we exchange with our clients. We’re so hopeful these tips guide you as you communicate on behalf of your business!

Since 2014, With Grace and Gold has provided brand and web design for creative small business owners. Hire With Grace and Gold or shop With Grace and Gold’s pre-made designs and Showit website templates – and come away with an elevated brand and web design for your small business!

About Brand It, Build It Podcast, Hosted by Kelly Zugay

Hosted by Kelly Zugay, co-founder of With Grace and Gold, The Brand It, Build It Podcast is a leading small business marketing podcast for small business owners, creatives, founders and entrepreneurs. Enjoy weekly, actionable episodes to build a successful, sustainable small business from the inside out.

Share with a Friend:

You May Also Enjoy

Tune into Brand It, Build It Podcast — a marketing podcast among the top 10% of all podcasts worldwide — for actionable ways to grow your business.

Tune Into Brand It, Build It Podcast

Shop With Grace and Gold's collection of expertly-designed, completely customizable Showit website templates — for creative founders who love and prefer to DIY.

Shop Showit Website Templates

Hire With Grace and Gold for Custom Brand and Web Design — an award-winning design experience for creative founders ready for meaningful growth.

Hire With Grace and Gold

Offerings so carefully-crafted, you never have to wonder what’s coming next — but instead, simply delight in what unfolds.

Ways to Choose With Grace and Gold

How Can We serve you?



"With Grace and Gold is the best there is! I am beyond grateful."

1 of 20

— Courtney-Rose, Past Client

"I feel confident our site will guide our success for years!"

2 of 20

— Brooke Powell, Past Client

"For the first time, I feel confident in my business as a whole."

3 of 20

— Jamesa Adams, Past Client

"The process is flawless! I highly recommend Kelly and Andra!"

4 of 20

— Dana Cubbage, Past Client

"I’ve been able to book some of my highest paying clients!"

5 of 20

— Hillside Estate, Past Clients

"In just 48 hours since Launch Day, we booked 10 consults!"

6 of 20

— Lauren Kirkbride, Past Client

"This has elevated my business in a way nothing else has."

7 of 20

— Katie Schubert, Past Client

"In the first month, my new bookings were valued at $20,000."

8 of 20

— Rachel Howerton, Past Client

"Within one week, I booked 3 weddings at a higher price point!"

9 of 20

— Jenny Vargas, Past Client

"After just one week, I booked two weddings at my new pricing."

10 of 20

— Jennifer Tansley, Past Client

"I'm so grateful I took the leap and hired Kelly and Andra!"

11 of 20

— Grace White, Past Client

"It depicts my brand perfectly. You were so organized and timely."

12 of 20

— Jessica Feiden, Past Client

"This was the best decision I made for my business."

13 of 20

— Hannah Strickler, Past Client

"I am over the moon about my new brand and web design!"

14 of 20

— Sandra Williams, Past Client

"You inspired me by demonstrating what top-notch service is."

15 of 20

— Carrie King, Past Client

"I’ve never had such a personalized experience. Goals!"

16 of 20

— Kalahan + Sean, Past Clients

"We are 100% blown away and confident moving forward!"

17 of 20

— Madison Banks, Past Client

"I've never felt more confident in my business!"

18 of 20

— Annmarie Swift, Past Client

"I felt taken care of and heard before the process even began!"

19 of 20

— Caitlin + Luke, Past Clients

"Our new brand and web design embody us and so perfectly!"

20 of 20

Explore by Category

Grow Your Business